Returning your item is as simple as understanding the return and refund policy and following the return and refund instructions, we will help you with it:

Simply Check if your Item is valid for return

Return and Refund Policy:

Reasons Valid for Return

 

All items are valid for return only within 14 days of receipt.

Defective/Damaged goods must be informed to us within 24 hours of receipt.

Due to regulatory or hygiene reasons, we will not accept these items for return:

Swimwear and Underwear
Items shipped from overseas
Grocery

 

 

Fill in the Return and Refund Form

Return and Refund Form

We will need your details to process

Name
Contact Number
Email
Order Number
Reason for Replacement

Pack the items and and we will arrange for a pick up of the package

All items are to be returned in their original packaging. To prevent any item from getting misplaced during delivery, simply wrap the item in a plastic wrapping or a cardboard box.

After you fill out the return and refund form, we will get back to you and we will arrange a schedule for the pick-up of your package.

Hand over the package to our courier and we will have the package surveyed by our team.

Surveying of the package will take 7 working days. The refund process begins after we have completely evaluated your products.

Refunds for shipping charges will only be given if the manufacturer has delivered a defective product.
How soon will I receive my refund?

Store credits will be credited in your account after our team has evaluated the package. After the package has been evaluated, we would take 5-14 working days to process the refund.

Shipping fee will be refunded depending on the reason for the return or cancellation.

Return due to damage/defect
Return due to missing items/parts
Return due to incorrect/wrong item received